West Croydon worst hit by ticket office closures says Reed

Soon, it seems, there may be no public service buildings in London left open and operating.

West-Croydon-Lampost-signThe future of the accident and emergency services at Mayday and St Helier Hospitals remains in question. After announcing the closure of all but one of the police stations in the borough of Croydon, London Mayor Boris Johnson is trying to shut a number of the capital’s fire stations, ignoring warnings about the risks to public safety.

And according to a document leaked to the BBC this week, now Boris wants to stop having staff at any of the ticket offices operated by Transport for London at the capital’s rail and Tube stations.

This latest cost-cutting wheeze was reported in the same week that Londoners were told that they face a 9.1 per cent fare hike – the 11th year when commuters face above-inflation increases to their travel costs. Boris appears to want to make it more difficult for passengers to pay for their tickets.

Steve Reed OBE, Croydon North’s MP, has condemned the London Mayor’s plans to close ticket offices, which he says will hit commuters at West Croydon worst, where passengers will have to use automated ticket machines to buy tickets or top up their Oyster cards and will have no one to ask for help or assistance.

Ghost trains: Are TfL's ticket machines reliable enough to be left unmanned?

Ghost trains: Are TfL’s stations ticket machines at West Croydon reliable enough to be left unmanned?

“These shocking plans will make using Croydon North’s train system more difficult and less safe,” Reed said. “There will be no one present to help commuters who have problems with the ticket machines or with their Oyster cards.

“Older commuters and children will feel vulnerable in deserted stations late at night and there are real concerns about having sufficient staff at the station to properly react in an emergency.

“We cannot allow Boris Johnson to close our ticket offices in­­ Croydon North,” Reed said.

If carried through, the closure will amount to the latest Boris Johnson broken promise – last year, he pledged to keep a ticket office open at every Tube station in his manifesto, where he was quoted as saying, “there is little financial, strategic or commonsense in these closures.”

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This entry was posted in Boris Johnson, Commuting, Croydon North, London-wide issues, Mayday Hospital, Mayor of London, Policing, St Helier Hospital, Steve Reed MP, Transport, West Croydon and tagged , , , , , , , . Bookmark the permalink.

2 Responses to West Croydon worst hit by ticket office closures says Reed

  1. “There will be no one present to help commuters who have problems with the ticket machines or with their Oyster cards.” That is a misleading and incorrect statement. London Overground ticket offices at West Croydon and Norwood Junction currently close at 20:15 but there is an assistant manning the ticket gates until 21:00. So currently there is no one in each ticket hall after 21:00.

    However, the ticket gate assistant has to remain (in order to meet various health and safety issues) and in any case all London Overground stations are manned and monitored from 15 minutes before the first train until 15 minutes after the last train. So there will still be someone commuters could ask. In addition all London Overground stations have several help points around the station.

    I suspect that Boris was really referring to London Underground ticket offices. The London Overground stations are part of the ‘National Rail’ network (although they are run by LOROL on behalf of TfL) and as such they are required to sell all the ‘National Rail’ ticket types. Therefore, it is not feasible to close London Overground ticket offices.

    Boris is not good on detail, particularly not transport system details.

  2. ndavies144 says:

    Either there is no-one in the ticket hall after 21:00 or the ticket gate assistant has to remain until 15 minutes after the last train. Which is it to be?

    Boris is not the only one poor on detail!

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