A Care Quality Commission survey of Mayday Hospital in-patients has forced the hospital management to admit, “the findings show our overall experience of care needs to improve”.
The CQC survey identified Croydon’s largest NHS hospital as “much worse than expected” when assessing patients’ overall experiences.
The survey was conducted in JUly 2018 (therefore before the new £21million A&E department was functioning), and involved getting more than 300 patients who were staying one night or more in the hospital’s care to complete a lengthy questionnaire.
The findings show that the patients retain trust and confidence in the doctors and nurses caring for them, but otherwise have multiple short-comings in many other areas.
Out of 63 questions, the Croydon survey results were worse than other hospitals in 37 instances.
Elaine Clancy, who took up her role last month as joint chief nurse at Croydon Health Services NHS Trust and Croydon Clinical Commissioning Group, said today, “The latest results show that the experience of care that our patients get needs to drastically improve.”