Angry council staff have hard questions for exec directors

CROYDON IN CRISIS: The honeymoon period for interim chief exec Katherine Kerswell appears to be over after a memo, sent just as the Section 114 notice was issued yesterday, has prompted new anger among the already demoralised staff. KEN LEE reports

An exodus of disillusioned front-line staff from Fisher’s Folly could worsen the problems faced by the council

In the summer, as more than 400 council jobs were being cut but Croydon dodged a Section114 notice by virtue of little more than the stroke of a pen from a senior accountant working with the government, this website noted that it was a case of “Trebles all-round for the exec directors! P45s for the frontline workers!”

And while much has moved on since July, including chief exec Jo “Negreedy” Negrini (the blow of her departure softened with a £440,000 reward for failure), little has happened to calm the simmering discontent among council staff. Or at least, those council staff who are left.

Because it is not just the hundreds of staff being made redundant from the council who are leaving. There’s an on-going exodus of senior and well-regarded front-line employees, as they seek to quit Fisher’s Folly and resume their careers at better-run authorities.

This will create further problems in terms of delivering services, any services, at the cash-strapped council, because under the strict terms of the S114 introduced yesterday, no one who hands in their notice for the next few months can be replaced with a new recruit.

Interim CEO Katherine Kerswell: her honeymoon with Croydon staff is over

And there may be some loyal council staff, many of them on modest rates of pay, who had their minds made up for them yesterday when they received what some characterised as a “patronising” memo from Katherine Kerswell, the six-figure salaried interim CEO.

Kerswell has a well-earned reputation as a local authority trouble-shooter. Croydon is the second crisis-hit council where she has been parachuted in this year alone.

She now has a unique, and probably unwanted, record of having presided over two local authorities where auditors have published Reports in the Public Interest (Nottinghamshire and Croydon) and worked at two councils which have issued S114 notices (she was at Northamptonshire, though some years before the Tory-controlled shire went bust in 2018).

Two months since she was imposed on Croydon, some staff are beginning to realise that Kerswell’s modus operandi is to arrive at a council where she has few, if any, existing loyalties or relationships, deliver the swingeing cuts expected by her colleagues in Whitehall, and then move swiftly on to the next basket-case local authority.

The fact that most of Kerswell’s meetings with staff, like this afternoon’s briefing, have had to be held “virtually” because of covid-19 restrictions, has only helped make her seem an even more remote figure from the majority of the council’s workers.

“I am so angry with top management,” one council staffer told Inside Croydon (on condition of anonymity, of course).

Kerswell’s memo yesterday has left others feeling insulted.

Kerswell wrote: “Colleagues across the council are still putting forward requests to spend money and for growth next year that we simply cannot afford. Too many of us are still operating like business as usual and are not facing up to our new reality that we are actually in a financial crisis…

“The consequences of that behaviour are that we haven’t found the savings we need and therefore Lisa Taylor, our finance director, is issuing what is called a Section 114 notice with the support of the whole of the executive leadership team.”

Staff were less-than-impressed. “It’s insulting that the vast majority of staff who have absolutely zero control over the finances are now being chastised in this way by the new CEO, when very senior people responsible show no signs of taking responsibility and stepping down,” one said.

They confirmed that what staff remain working at the council are likely to be asked to take 20 per cent pay cuts, as they are put on four-day-week working, as was exclusively revealed by Inside Croydon.

But they feel that the virtual briefings are being very closely controlled, with few spontaneous “questions from the floor” being allowed, and carefully prepared responses lined up for those questions which are permitted during the meeting.

Banned: staff questions about the £440,000 pay-off to ex-CEO Jo Negrini ‘were simply ignored’

At previous Kerswell briefings, “The answers were all very non-committal with the usual stuff about consulting with the unions. With the Section 114 notice today, we can’t see beyond more job cuts for colleagues working in non-statutory services.

“Quite a lot of the more contentious questions from staff were simply ignored – particularly around Jo Negrini’s pay-off. It’s all starting to feel a little like a PR exercise, but at least they are meeting with us.”

Kerswell and her “executive leadership team” are already working on another “restructure plan”, which means more job cuts, which is expected to be released before the end of this month.

Read more: Council forced to declare itself bankrupt
Read more: What is a S114 notice? What will it mean for the council?
Read more: Council staff ‘are angry, upset and want answers’

About insidecroydon

News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Based in Croydon and edited by Steven Downes. To contact us, please email
This entry was posted in Croydon Council, Jo Negrini, Katherine Kerswell, Lisa Taylor, Section 114 notice and tagged , , , , , , , . Bookmark the permalink.

5 Responses to Angry council staff have hard questions for exec directors

  1. Does no one know where Negrini is? Can she be doorstepped?

  2. Ann Non says:

    Apparently the financial crisis is the fault of ALL staff at the Council according to our Kath… but not directly those who’ve left with hefty payoffs? Have their bank accounts been frozen yet and if not why?

  3. Billy James says:

    Apparently in the staff meeting on line the other day Kerswell gave the excuse she only had half an hour to draft the message because the big bad insidecroydon were going to break the news about the section 114 notice.
    Staff were also discouraged from reading insidecroydon its all fake news apparently and not to speak to the press.

  4. Hans Mien says:

    Perhaps we have seen the true colours of Kath, apparently using a word ‘behave’ in the email to staff around spending. If you want to improve the culture of a workplace it has to start from the top. Not a good impression or start then

  5. Nigel Bradley says:

    Kerswell has come in like a bull in a china shop..pathetic management. Open culture shouldn’t include telling “colleagues ” off for things they weren’t responsible for.She should be holding the Hierarchy who created this mess accountable..How about dismissing these people on out of touch salaries and not replacing all these positions either.That would save a fortune alone.
    She comes across as controlling and very condescending..And as for the these heavily censored “open ” sessions!!!!!!

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