Christmas deliveries delayed: covid outbreak at sorting office

For the second successive Christmas, postal deliveries in large parts of Croydon have been delayed, or even stopped altogether, as a consequence of staffing issues at a sorting office where there has been an outbreak of covid-19 cases.

Post haste: Royal Mail has admitted it has covid problems in South Croydon

The South Croydon sorting office, serving the CR2 postcode area, is among 23 across the country listed this week by Royal Mail as having been affected by a covid outbreak, with posties either unwell or forced to self-isolate.

Inside Croydon has also received anecdotal reports from customers in the CR0 postcode who say they have experienced delays in deliveries.

Royal Mail’s website is updated daily on weekdays with service status.

A Royal Mail spokesperson said: “Deliveries are operating as normal across most of the country. We aim to deliver to all addresses we have mail for, six days a week.

“In a small number of local offices this may temporarily not be possible due to local issues, such as covid-related self-isolation, high levels of sick absence, resourcing or other local factors.”

Croydon deliveries suffered similar set-backs 12 months ago, when some addresses went for weeks after Christmas before normal service was resumed.

Royal Mail says it will “rotate deliveries” in locations in a bid to minimise delays. It adds that it will also provide extra support to affected offices.

If you have any concerns about your post being delayed, you can contact Royal Mail’s customer services team on 03457 740 740.

If you’re waiting for a parcel that’s been delayed, contact the retailer. Remember, even though it’s Royal Mail delivering your parcel, it’s the retailer’s responsibility to make sure it arrives. Under the Consumer Contracts Regulations, you are entitled to a refund if your parcel arrives later than promised. If you ordered online or over the phone, you also have the right to cancel within 14 calendar days and get a full refund, though you may need to pay return delivery costs. You may also be entitled to compensation if you had to take time off for a rearranged delivery.

Try ordering to a different address or avoiding delivery via Royal Mail. If you can secure delivery to a postcode that isn’t affected, say to a family member or friend, it might be quicker to do so. Similarly, if you have the option to avoid using Royal Mail, and can opt for a different courier, this may also be a faster option.

Become a Patron!


  • If you have a news story about life in or around Croydon, or want to publicise your residents’ association or business, or if you have a local event to promote, please email us with full details at inside.croydon@btinternet.com
  • Inside Croydon is a member of the Independent Community News Network
  • Inside Croydon works together with the Bureau of Investigative Journalism, as well as BBC London News and ITV London
  • ROTTEN BOROUGH AWARDS: Croydon was named the country’s rottenest borough in 2020 in the annual round-up of civic cock-ups in Private Eye magazine – the fourth successive year that Inside Croydon has been the source for such award-winning nominations
  • Inside Croydon: 3million page views in 2020. Seen by 1.4million unique visitors

About insidecroydon

News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Based in Croydon and edited by Steven Downes. To contact us, please email inside.croydon@btinternet.com
This entry was posted in Business and tagged , , . Bookmark the permalink.

1 Response to Christmas deliveries delayed: covid outbreak at sorting office

  1. Ruth Caucutt says:

    We live in the CR0 area and our post has been bad since the pandemic started but has got even worse over the past few months. We’ve been getting post once a week and Christmas post was taking 2/3 weeks to be delivered.

Leave a Reply