Transport for London has released its latest update to the free TfL Go app, which will make it easier for customers to keep tabs on their fares and journey history while on the move.
Time to Go: TfL has upgraded the functionality for some users of its Go app
The update will allow customers to easily access their contactless or Oyster online account and then view their journey history directly in the TfL Go app, rather than having to do so via the TfL website or Oyster and Contactless app.
They will also find it easier to check and apply for a refund for any incomplete journeys, top up pay as you go credit and buy adult rate season tickets for their Oyster card via the app. Customers can also create a contactless or Oyster account on the app if they don’t already have one.
The update is being rolled out to all TfL Go users over the next few weeks, after which point TfL will look to close down its Oyster and Contactless app, which launched in September 2017.
When using pay as you go with contactless and Oyster, customers can travel flexibly at quieter times by simply touching in and out and only paying for the journeys they make, reducing the need to queue or buy tickets in the station.
Pay as you go fares are also capped so customers don’t have to buy a Travelcard in advance. More than 700 stations across London and the south-east now accept pay as you go with contactless, with 47 more stations going live on February 2 – expanding where customers can use contactless to Shoeburyness, Sevenoaks, St Albans Abbey and Bletchley.
Launched in 2020, TfL Go provides real-time arrival times and information in a mobile-friendly and accessible way to customers travelling on Tube, bus and rail services across London. It also suggests alternative routes and walking and cycling options and provides information about which stations have toilets and where they are located. The app has around 1million monthly active users and has been downloaded more than 7million times since it launched.
The app has a “step-free” mode, which allows the user to see an easy to navigate view of all stations that are step-free to platform or train. This is updated in real-time when there are reported issues with lifts so that customers can change their journeys accordingly. The app was designed and built in-house and uses the TfL open data feeds freely provided to third party app developers and others, including the latest “real-time” data showing the relative busyness of stations.
As with the current TfL Oyster and Contactless app, customers with concessionary Oyster photocards, including 16+, 18+, Care leavers and Apprentice photocards, will not be able to use the app to view journey history or add credit to their photocard. TfL will be looking to add adult concessionary cards to TfL Go in the future.
TfL’s Journey Planning tool was also updated to provide better route options for those looking to cycle across London.
The update, which will benefit those using the TfL website and the free TfL Go app to plan journeys, now uses more granular data relating to routes, meaning that routes prioritise using the TfL Cycleway network for a more confident journey.
TfL is also working on further updates to further support those planning cycling journeys so that they can more clearly see their route and be guided while cycling. There are also plans to further improve access to disruption information and make it easier to find bus information across London via the app in the next 12 months.
- For more information or to download the app – visit tfl.gov.uk/go
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I won’t be using this app after the cyber attack that has cost £30 million so far and exposed the bank accounts of 5,000 customers to criminals. A 17 year old boy hacked their systems ffs. I’d advise everyone to steer well clear as TfL’s IT set-up is clearly a shambles. Perhaps they should hire a schoolboy to show them how to fix this shambles?
The hack was not by the schoolboy, as has been widely reported, and no one’s bank accounts were accessed.
Do you still fear an electric shock every time you turn your lights on at home, Chris?