CROYDON COMMENTARY: ANTHONY MILLER contacted us… because he couldn’t make contact with the council
Have you tried phoning Croydon Council recently?
About anything. Ever? It’s virtually impossible.
They will only communicate with us via MyAccount. Well, MyAccount doesn’t work.
All councils are doing this.
Want your bin emptied? Ring the council, get diverted to an automated menu, get diverted to the website.
Chat to “Louis Bot” on the website, get diverted back to the phone line. Find a phone line that works for the council and explain to them that you can’t use the website and … get transferred to environmental services number which is an automated phone message that tells us to ring the website. And round and round and round in circles.
You cannot talk to the council about anything ever any more. Any problem that is not queueable is therefore insoluble.
There is no emotional contact or human contact with anyone. No emotional accountability. Just a load of people in their own home’s front room who, when they ring, are told endlessly to… log-on to a web-based system that is riddled with bugs, not readily navigable or simply does not work.
And what about the blind? The disabled? Those without internet access?
They can get with the digital program or go hang…
Why can’t the answer the phone anyway? Maybe they’re afraid someone will tell them what they think of their council’s services.
- Anthony Miller is a comedy producer and performer, who this week received his 2018-2019 Council Tax bill
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