TfL wants to reduce service on 11 bus routes in town centre

Transport for London yesterday launched a consultation on buses in Croydon town centre which proposes seriously curtailing 11 routes.

Crossed out: passengers face long  hikes to get to their bus stops under proposed changes

One senior Town Hall figure has criticised the TfL consultation, saying that it is an effort to “hoodwink” the public, and that he expects the transport authority to go ahead and make its changes regardless of what the council and the public have to say about them.

TfL has been axing bus routes and reducing services across the capital as it struggles to balance a budget hit by London Mayor Sadiq Khan’s fares freeze and the multi-billion costs of the over-runs of the late-running CrossRail.

Until now, Croydon has been spared any of the more drastic bus service changes, largely because passenger numbers on routes around the borough have continued to grow.

But the consultation published yesterday changes all that for passengers who use routes 50, 75, 109, 154, 197, 250, 264, 403, 405, 412 and 433.

TfL say that some of the route changes are because of the anticipated traffic disruption in the town centre during the redevelopent of the Whitgift Centre, which is supposed to begin next year.

The consultation, which runs until January 13, seeks the views of the public on proposals which will see buses no longer cross the busy town centre.

TfL wants fewer buses to run along Wellesley Road

TfL claims that, “These proposed changes would help maintain reliability of services in Croydon by making the bus network simpler and more efficient, and would ensure our resources are invested in the right locations. They would also ensure the impact on bus operations, potentially arising from the construction works in the town centre, is minimised.

“Customers…”, they mean passengers, “…who would need to interchange to reach their destination could do so within one hour without additional charge using the Hopper fare.”

But regular bus passengers have seen through TfL’s scheme, and say that the proposed changes will make several stops more remote from the shops in the town centre, causing inconvenience for many, and perhaps even deterring some from bothering to travel in to Croydon at all.

“We’re supposed to be encouraging people to leave their cars at home and use public transport,” one Katharine Street source said today. “These changes will have exactly the opposite effect.”

The changes also seem to reverse previous transport policy in the area, which had sought to make West Croydon a transport hub for buses, trams and TfL’s London Overground rail service. The changes would see six fewer bus routes serve the West Croydon bus station, which only re-opened in 2016 after a two-year rebuild costing millions.

West Croydon was supposed to be a hub for bus, tram and rail

There are at present 23 bus routes that stop at West Croydon, and these run to 11 different boroughs, serving one-third of Greater London. TfL’s own figures suggest that the bus-tram-rail interchange is used by eight million passengers each year.

The changes also appear to anticipate the re-opening of the stretch of Croydon High Street which was turned into a pedestrianised area last year, at short notice, by Croydon Council. The property developers at St George’s Walk want to create a civic square on Katharine Street, in front of the Town Hall, and this would require the re-opening of the High Street for bus and other traffic.

TfL’s proposed changes include:

  • Routes 50, 75, 250 and 264 terminating at West Croydon
  • Routes 154, 403, 405 and 412 to terminate at Katherine Street and St George’s Walk
  • Routes 197 and 433 to terminate at Fairfield Halls
  • 24-hour routes 250 and 264 would terminate at West Croydon at night.

TfL said, “The way people travel around London is constantly changing. We need to have a public transport system that adapts to varying demand, while supporting economic growth and allowing Londoners to live, work and enjoy life in the capital.”

The transport authority also claimed that “the majority of passengers do not travel across the town centre”.

But one councillor told Inside Croydon: “Many residents do use these particular bus services to get across town. They will experience huge inconvenience and these changes would add to overcrowding on the north-south services that remain.

“This looks like the latest attempt by TfL to save money while trying to hoodwink passengers that they will be the beneficiaries of these changes.

“Unfortunately, based on past performance, I’d expect TfL to go ahead and make these changes regardless of what its consultation responses say.”

For the TfL consultation site and to post your own comments on the proposals, click here

About insidecroydon

News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Based in Croydon and edited by Steven Downes. To contact us, please email
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8 Responses to TfL wants to reduce service on 11 bus routes in town centre

  1. Reopening the bit of the High Street that was closed off to create a totally useless and unnecessary pedestrian precinct would do more for the town centre and its accessibility than almost anything even the most fantasy infected town planner could dream up. It’s been a disaster for everyone and an absolute nightmare for the doughty but increasingly irritable bus drivers.

  2. farmersboy says:

    The 405 and 455 follow each other around pampisford road so at the weekend there’s technically 4 buses an hour but you still might have to wait half an hour. A child could work the solution to that out

  3. mnemosene says:

    It’s a complete disaster for the disabled as they will no longer have direct access to the town centre.

    • farmersboy says:

      Years ago i complained to tfl and a really nice girl called me back and patiently explained that they went in different directions after Purley. I explained back that after Purley everyone has got off. She said she’d look into it. I still wait for a bus for ages and the 405 and 455 still follow each other around

  4. The number of buses that travel through the town centre are a positive feature of Croydon’s current transport infrastructure. When (if?) Westfield goes ahead it will be desirable that there is easy public transport access to all the main entrances. This won’t be the case if people have to get off at West Croydon or the Fairfield Halls and walk, or catch another bus.

  5. Unless far more buses are routed in and out of West Croydon, it will cause problems when changing to another route. For example, the 50 will leave from West Croydon bus station but the alternative, the 468 doesn’t go through there. So which bus stop do you wait at? And contrary to TfL’s opinion, a lot of people want to travel through the town centre. It’s obviously far more helpful to terminate buses just the other side of a shopping centre so people can get off where they want to go, rather than before you get there. This is particularly important for disabled passengers.

  6. farmersboy says:

    And how they work out bus times is beyond me. I occasionally have to go to Brixton or the maudsley hospital for work and how they can claim it’s less than an hour for either journey is crazy. They must have timed the journeys on a motorbike at midnight in 1954

  7. Nick Davies says:

    How much thought has been given to maintaining easy access to the Mayday from south of the town centre? Many patients, and indeed many of their visitors, are not in peak physical or mental condition and need as simple a journey as possible. Adding a town centre scrum with commuters, school kids and shoppers to what for many is already an unpleasant day isn’t going to help.

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