CROYDON IN CRISIS: The housing repairs contractors who were at the centre of the Regina Road council flats scandal are walking away from their new £21m per year deal two years early.
EXCLUSIVE by STEVEN DOWNES
Less than a year since they were handed a juicy multi-million-pound four-year contract renewal, Axis, the council’s much-criticised housing repairs contractor, have decided to quit the deal early – and probably before they can get sacked.
It will leave the cash-strapped council – and whoever is in charge of the Town Hall after May’s local elections – with a huge problem of finding someone – anyone – to replace them.
Axis were mired in a national scandal last year when the damp, mould and disrepair of Croydon council flats in Regina Road caused a public outcry after being featured on TV news bulletins.
Independent consultants were hugely critical of the council’s housing department and their repairs contractors. In a damning report they said that the council and its contractors failed “to deliver even basic ‘core’ housing services effectively… potentially symptomatic of poor performance across the council’s housing service”.
Among their key findings, the consultants said that there was “a poor operating culture with a lack of care and respect for tenants”.
Axis was guaranteed £21.4million-worth of business from Croydon each year, almost regardless of the number of repairs they had to perform, or the quality of their delivery.
According to Town Hall statistics that were used to justify the contract extension, the council was claiming that Axis had been exceeding all their performance targets. Given the context of what was discovered at Regina Road and elsewhere in the council’s housing stock, such figures clearly had little basis in reality.
A possible explanation for the council’s self-satisfied approach to Axis was to be found in other figures which showed that just 1-in-10 of the maintenance jobs undertaken by the contractors was ever monitored or checked.
The council cabinet member in 2020 who recommended the multi-million-pound contract extension for Axis was Alison Butler. Butler, the loyal council deputy leader to the discredited Tony Newman, remains a Labour councillor today.
As recently as February 2020, Butler was reporting to the council’s scrutiny committee that everything was absolutely hunky-dory with Axis and the repairs service. “Customer satisfaction with the repairs service had improved,” Butler claimed.
Croydon first awarded the borough-wide maintenance contract for all council properties to Axis in April 2014, under the then Conservative-controlled council.
The contract was supposed to be worth almost £150million over its initial seven-year term.
But last Friday night, the council sneaked out an announcement. Describing Axis as their “responsive housing repairs provider”, disingenuously the council said, “Following discussions with Axis, their… partnership will now end in 2023.”
But according to senior sources in Fisher’s Folly, those council “discussions” were in fact Axis saying “Cheerio!” and scarpering for the exit door as quickly as they possibly can.
The council propaganda department’s spin went along these lines: “Until 2023, Axis will continue to carry out repairs on behalf of the council and contribute to its joint housing improvement programme. Both parties remain committed to working together to make sure council tenants do not experience any gaps in service during the transition period.” Which would make a pleasant change.
Perhaps an indication of the hapless and clueless nature of what is left of the procurement department in Fisher’s Folly, council chiefs are now asking residents – the very people they routinely ignore – for their help.
“Residents will now also be invited to get involved in helping to shape the council’s contract with its new repairs provider, to ensure that they are at the heart of the service,” the council statement simpered.
They’ve even come up with a non-ironic email address for the purpose: firstname.lastname@example.org
The council press release quoted Patricia Hay-Justice, the cabinet member who had the misfortune to inherit the spectacular clusterfuck that was Butler’s legacy on housing.
According to Hay-Justice, Croydon is “on a journey”, a “wide-reaching housing improvement journey”. She said, “By listening to our tenants we will ensure any future repairs contract will prioritise the aspects of the service they identify as most important.”
Which is councilspeak for them looking for parts of the maintenance contract that they can drop from any future deals, to save a few bob here and there.
The council now faces a 12-month scramble to identify and evaluate an alternative service provider and to agree terms which the authority – which is currently hacking chunks out of its operational budget – can afford.
With less than a handful of outsourcing firms offering the kind of borough-wide repairs service that Axis was supposed to deliver, Croydon might need to find other ways of maintaining its buildings. But time is not on their side.
Our sources in Fisher’s Folly confirmed that Axis jumped before they could be pushed.
“Axis could see the writing on the wall,” said one. A newly appointed council official responsible for ensuring terms of contracts are being met has, apparently, already started to make an impact.
But as the council source points out, “While I think the council should have been showing them the door, the timetable for sorting out new arrangements for repairs is pretty demanding. Even smaller and better landlords would take more time to determine a repairs contract like this,” they said.
“Whoever takes charge of the council after May’s elections will not have as wide a range of options as would be ideal. My fear is that Croydon won’t have time to do anything more than a conventional tender for the whole service. I have my doubts whether any of the other scale players are likely to be better than Axis.
“It could all be very risky, even for a better-run local council than Croydon’s.”
And the source also warned that the service being provided by Axis over the next 12 months now that they have decided to quit could be well below even their low standards. “Suppliers tend to lose the plot once they know they’re on the way out, and I don’t know what Croydon’s strategy is for mitigating that in relation to Axis.”
Read more: Investigation finds systemic failure and incompetence in council
Read more: A year after housing scandal, council to raise rents by 4.1%
Read more: ‘Shoddy’ botched repairs as council housing scandal deepens
- If you have a news story about life in or around Croydon, or want to publicise your residents’ association or business, or if you have a local event to promote, please email us with full details at email@example.com
- Inside Croydon is a member of the Independent Community News Network
- Inside Croydon works together with the Bureau of Investigative Journalism, as well as BBC London News and ITV London
- Inside Croydon: 3.3million page views in 2021. Seen by 1.6million unique visitors in that 12-month period