Two housing officials quit as council is condemned again

The departure of two senior officials working in the council’s housing department, including the head of repairs, is not linked to the latest shocking coverage of the appalling conditions in flats in a Croydon-owned block in Regina Road, according to Town Hall sources.

Spotlight: Croydon featured prominently in Sunday night’s slum housing documentary

The senior staff departures come at the same time that the South Norwood flats were featured in an ITV documentary, Surviving Squalor: Britain’s Housing Shame, which aired last night.

The programme prompted the government’s housing ministry to declare the conditions of homes featured in the programme to be “completely unacceptable”.

Graeme Nock, Croydon’s head of repairs, had worked for the council for 16 years. He was at the centre of the council’s efforts to investigate and put right the damp, leaks and mould in the flats after they were exposed in the first television news reports in March. In May, a report from independent consultants, found “systemic failures and incompetence” within the council’s housing a repairs services.

Nock is understood to be taking retirement now, as is one other senior figure who worked on council housing repairs throughout the period.

Government departments, housing associations and the National Housing Federation have all responded to last night’s ITV documentary, which paid a return visit to two residents of the Regina Road flats who they had interviewed six months ago, Fransoy Hewitt and Leroy McNally.

Croydon Council’s propaganda department, meanwhile, has failed to issue any response to the latest programme.

Nor has the MP who represents South Norwood, Steve Reed OBE, the Labour Party’s front-bench spokesperson on local government, made any comment following the latest programme.

Re-housed: Fransoy Hewitt and her sons were re-homed by Croydon after they had appeared on television news reports

The television producers exposed many similar cases of neglect and disrepair in the nation’s social housing, including leaks which led to near-fatal ceiling collapses, rodent infestations, persistent and chronic mould and fungus, in some cases within the homes of tenants who have breathing difficulties.

“It is completely unacceptable for people to be living in the unsafe homes we have seen in this investigation and we are committed to doing all we can to support tenants,” an official spokesperson for the Ministry of Housing, Communities and Local Government said this morning.

“We have listened to the feedback from thousands of people living in social housing and are using their experiences to inform our wide-ranging reforms of the sector, including reviewing the decent homes standard, which provides clear expectations for what makes a quality home.

“Our reforms will drive up standards and give tenants a clear pathway to raise concerns, while at the same time giving the regulator stronger powers to take action when things go wrong.”

A Local Government Association spokesperson said today: “Nobody should have to live in poor or inadequate housing conditions and the reports we have seen are disturbing and unacceptable.

“Councils are determined that all residents, regardless of tenure, have the security of a safe and well-maintained home with any issues quickly and satisfactorily resolved.”

The LGA said that together with councils, it is seeking “further powers and resources” to build 100,000 “high-quality” social homes for rent each year

The squalid conditions featured in the programme were also condemned by Kate Henderson, the CEO of the National Housing Federation, which represents housing associations.

“The stories on last night’s programme are just not acceptable, not only because of the levels of disrepair in these homes, but also because the residents have had to wait so long for these conditions to be tackled… Clearly, as a sector, it is vital we learn from what has gone wrong in the cases uncovered by ITV.”

Read more: Investigation into housing scandal finds systemic failure and incompetence
Read more: Croydon shamed over ‘dangerous squalor’ in council flats

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3 Responses to Two housing officials quit as council is condemned again

  1. moyagordon says:

    Watched the ITV programme last night. Sickening to see the dreadful conditions people are forced to live in and for which they pay rent for. The reasons why this is happening all around the UK seem to be a scourge of callous and uncaring people in positions of power in local government, who foster a culture within their councils of not giving a s**t.

    Council residents in Lewisham are living in slum conditions and they have an elected mayor, it does beg the question whether it will make any difference if Croydon goes that route.

    Civil servants aren’t serving local citizens, why are we paying them?

  2. miapawz says:

    Just watched it on catch up. As a once accidental landlord and served a couple of times on the management of a block of flats, it’s not actually hard to do maintenance. its hard work, but not hard to get it right. You monitor, you assess, you get quotes and you get in trades to deliver what needs maintaining before it breaks, ideally. The programe was hard viewing. I wonder what Croydon council and it’s contractors have been doing regarding Regina Road, clearly plumbing and possibly drain leaks for years, not addressed properly. The buildings needs a full refurb. Or taking down and replacing. Instead, they buy a useless hotel and a shopping centre, focus on vanity projects and approve the death of perfectly good bungalows, none of which will house social tenants.

  3. Theophosa Mona-Moke says:

    We have no light in the bathroom, fungus and mould is rapidly growing in the bathroom and my bedroom every day.

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