Select committee MPs promise swift action at Regina Road

CROYDON IN CRISIS: More than a year since the ‘appalling’ state of flats in Regina Road caused a national scandal, MPs from a Commons select committee visited South Norwood and Upper Norwood this week. They were shocked at what they saw, as EMMA GARDINER reports

Blighted: All three council blocks on Regina Road have been affected by leaks, damp and mould

Croydon council tenants at Regina Road in South Norwood have got used to a constant procession of officials descending on to, and into, their homes over the past year. It’s usually all words and no action.

But there was a palpable glimmer of hope this week when MPs who make up the House of Commons’ cross-party housing select committee stepped into five flats across the three tower blocks as part of their inquiry into the regulation of social housing in England.

The visit, organised by the South West London Law Centres, allowed the MPs to see first-hand the kind of conditions that Croydon Council is willing to force people to live in. The committee, which is chaired by Labour MP Clive Betts, was there, in their own words, “to listen and to learn”.

First-hand evidence: MPs listen to council tenants on their visit to Central Hill on Wednesday

It was part of a day-long tour of this part of south London during which they would cross the borough boundary into Lambeth’s bit of Upper Norwood to view the Central Hill Estate, which the council wants to demolish – against the wishes of the majority of residents living there.

The visit followed Tuesday’s Queen’s Speech which laid out The Social Housing Regulation Bill, intended, the government says, to “ensure better quality and safer homes”. The Bill was originally in response to the dreadful tragedy at Grenfell Tower five years ago, where 72 people died.

But more recent revelations of dire living conditions in Regina Road and in council and housing association accommodation across the country seems, at last, to have added greater urgency to the law-makers’ deliberations.

The Bill follows the government’s social housing White Paper published in November 2020 and aims to increase the powers of the Regulator of Social Housing and the Housing Ombudsman in order to deal with residents’ complaints.

The legislation sets out measures to ensure social housing is safe, ensure swift and effective complaint resolution as well as strengthen the standards that councils, like Croydon and Lambeth, and social landlords must meet while creating “a strong, proactive regime” to enforce them.

Tenants will also be able to engage with and hold landlords to account under the plans. Which would be nice.

Reed colleague: now MP for Vauxhall, Florence Eshalomi was on the visit

Among the MPs making the tour of the troubled council housing together with Betts were Darren Henry, Kate Hollern, Ben Everitt, Bob Blackman, Mohammad Yasin and Florence Eshalomi, the arch-careerist politico and former councillor colleague in Lambeth of Steve Reed OBE, the Labour front-bencher who holds significant responsibility for the state of housing on both sides of Croydon’s borough boundary.

At the start of the visit, a Regina Road resident kicked off proceedings by reminding the MPs that “a decent home is not a luxury”.

She said, “The problems in these blocks are so far deep-rooted you cannot get rid of them with a mould wash. They need to pull them down.”

Dire conditions: the MPs were shown black mould growing in the council flats

Members of the Regina Road Residents’ Support Group emphasised to the committee members the need for Croydon Council to rewrite its intentionally convoluted 95-page Allocations Policy, under which they dictate that a family of six can live in a small two-bed flat.

They pleaded for the Regulator for Social Housing to hold the council to greater accountability to their commitments to improve conditions since they slapped the slumlord with a regulatory notice 12 months ago.

Betts said that he and the committee will be following up their visit directly with the regulator, asking precisely what they are doing to hold the council to account.

The more clued-up MPs noticed very quickly how bad conditions still are at Regina Road.

“One of the MPs noticed straight away that our doors only have two hinges, which she said was a serious fire safety risk, and would not pass housing regulations,” one of the residents told Inside Croydon.

“If an MP can walk in and notice that within two minutes of being in one of the properties here, then why has it never come up on any of the council’s surveys before now?”

Stories of floods, leaks, months of waiting for repairs, mould, damp and the constant smell of sewage inside properties appeared to leave its mark on the MPs present.

Both South West London Law Centre and Regina Road Residents’ Support Group were invited to a roundtable discussion, where Betts and Henry heard powerful testimonies from Croydon council tenants of being ignored, belittled, made to live in inhuman conditions and suffering both physical and psychological ill-health as a result.

Warped: constant damp and frequent leaks make tenants’ efforts to create a decent home impossible

Rebecca Williams, a founding member of the Regina Road support group, said, “After the television news report hit, obviously everyone from Croydon descended.

“But they were still not very helpful, their attitude was still not for the tenants, it was just for themselves.

“It was refreshing and encouraging to be listened to today, to be taken seriously, and hear some commitments to action for once. What with the announcement of a possible Social Housing Bill going through parliament in the coming year, residents feel that the tide is perhaps turning and that they might finally have some rights to decent homes.”

And another member of the support group told Inside Croydon, “If the Regina Road scandal contributed to the catastrophic local election results for Labour in Croydon, then the new administration would be wise to keep their eye on the ball with housing in the borough.”

Croydon’s newly elected Mayor, Jason Perry, one week into his new role, has yet to visit Regina Road.

Read more: This is the stark human cost of the borough going bankrupt
Read more: Investigation finds systemic failure and incompetence in council
Read more: Council’s flats scandal caused by ‘complete corporate failure’

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About insidecroydon

News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Based in Croydon and edited by Steven Downes. To contact us, please email
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5 Responses to Select committee MPs promise swift action at Regina Road

  1. Susan Mortimer says:

    Isn’t local politics just shit when Cllr Clive Fraser is kicked out of his South Norwood council seat because of his complete inability to represent and help the people in the Regina Road flats – only for him to reappear at the Addiscombe West constituency as if butter wouldn’t melt in his thirsty mouth.

    Is the Croydon electorate that naive that’s can’t spot a serial underperformer like Clive Fraser who only takes on the role because od]f the sense of importance it gives him.

    We’ve seen Fraser on the planning committee helping Cllr Paul Scott whip fellow committee members into line and forcing through applications. Nasty little piece of work.

    Fraser is a waste of space who was no more than a stooge for Tony Newman and will carpetbagging task as long as the expenses keep coming in.

    Think how more capable Jamie Audsley is.

  2. Kevin Croucher says:

    In this morning’s Observer there is a quote from Jeremy Hunt’s book about his time as Health Secretary
    “Too often managers who had failed were recycled to jobs in a different part of the country, where they continued to make the same mistakes. And because of the secrecy, the wheels of change ground slowly,”
    This refers to the NHS but, as we have seen, could equally well be about local authorities and councillors.

  3. Claire Hopkins says:

    When it comes to a general election I hope Croydon residents will remember how unhelpful Steve Reed has been on this important local matter and a host of other things in our borough.

    He is tactically dim and actively impotent. Dead wood. Vote him out.

  4. Hazel says:

    why just Regina Road? Heathfield Gardens has major issues too reported over a year ago

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