Category Archives: K&T Heating

Council claims it is ‘learning’ over repeated housing errors

Following the Housing Ombudsman’s finding in four cases of severe maladministration by Croydon Council, the authority issued this “learning statement”: We acknowledge that there were significant failures in the way we handled these cases and would like to offer our … Continue reading

Posted in Croydon Council, Housing, K&T Heating, Katherine Kerswell, Mears, Susmita Sen, Wates | Tagged , , , , , | 1 Comment

Fresh shame for council in 4 ‘severe maladministration’ cases

Ombudsman orders Croydon CEO Katherine Kerswell to make apology to resident, as housing complaints allowed to drag on in some cases for five years. By STEVEN DOWNES All suggestions that Croydon Council’s failing housing department is being drastically improved under … Continue reading

Posted in Croydon Council, Housing, K&T Heating, Katherine Kerswell, Mayor Jason Perry, Mears, Susmita Sen, Wates | Tagged , , , , , , , , , | 7 Comments

No tears shed by council or tenants as Axis makes its exit

Without any fanfare, and conspicuously no statement of great achievements by Croydon’s Mayor, the borough’s £21m per year repairs contractor that was mired at the centre of the Regina Road scandal has been quietly replaced It was perhaps a surprise … Continue reading

Posted in Business, Croydon Council, Housing, K&T Heating, Mears, Wates | Tagged , , , , , , , , , , , | 7 Comments