Tag Archives: Capita

Council admits its phone system hasn’t worked for years

Posted on March 18, 2022 by insidecroydon

After almost eight years in charge of the borough, Croydon’s Labour leadership has finally admitted what thousands of residents have been saying throughout their time in office: the council’s phone system is not fit for purpose. “The council provides essential … Continue reading →

Posted in Callton Young, Capita, Croydon Council | Tagged , , , , , , | 6 Comments

TUC calls for ‘Domesday Book’ to register outsourced deals

Posted on January 22, 2019 by insidecroydon

One year on from the collapse of outsourcing giant Carillion, and the TUC is calling for greater transparency in the way private firms are able to profit from and operate public services. The Carillion collapse had some knock-on effects in … Continue reading →

Posted in Business, Carillion, Croydon Council, Croydon parks, GLL - Better, idVerde, Libraries, Refuse collection, Skanska, Veolia, Waste incinerator | Tagged , , , , , | 2 Comments

Crapita profits plunge even after council IT jobs move to India

Posted on September 22, 2017 by insidecroydon

Some council staff have been expressing concerns around the performance and standards of service provided by Crapita, who manage the council’s IT and phone systems. The company, which is midway through an eight-year, £73.5million “mega-deal” that was agreed by the … Continue reading →

Posted in Capita, Croydon Council | Tagged , , , | 2 Comments

Council website offline again following Crapita handover

Posted on June 20, 2014 by insidecroydon

A brief, and easily missed, notice has appeared on the Croydon Council website. “Due to server maintenance, our online forms, My Account and About Your Area sections of the website will be unavailable on Friday (20 June) evening from 11:30pm until … Continue reading →

Posted in Capita, Croydon Council, Manju Shahul Hameed | Tagged , , | Leave a comment

Council website down for 10 days since Capita handover

Posted on June 2, 2014 by insidecroydon

Croydon residents attempting to use their council’s online services this morning found that the local authority’s website was “unavailable” for a 10th successive day, a “down time” that is potentially costing the council millions of pounds and creating widespread inconvenience … Continue reading →

Posted in Capita, Croydon Council, Nathan Elvery | Tagged , , , , , , , | 7 Comments