Category Archives: Capita

Council admits its phone system hasn’t worked for years

Posted on March 18, 2022 by insidecroydon

After almost eight years in charge of the borough, Croydon’s Labour leadership has finally admitted what thousands of residents have been saying throughout their time in office: the council’s phone system is not fit for purpose. “The council provides essential … Continue reading →

Posted in Callton Young, Capita, Croydon Council | Tagged , , , , , , | 6 Comments

Council spent £10,000 on incompatible laptop for chief exec

Posted on September 8, 2020 by insidecroydon

Jo Negrini demanded that she should be provided with a top-of-the-range Apple laptop when she was Croydon’s chief executive – even though the computer was incompatible with the operating system used by the rest of the council. Providing Negrini with … Continue reading →

Posted in Capita, Croydon Council, Jo Negrini | Tagged , , , | 9 Comments

The Godfather (part 2): Residents’ data ‘at risk’ by off-shoring

Posted on October 24, 2017 by insidecroydon

The personal data of everyone paying Council Tax in Croydon may have been put at risk by the council’s decision to off-shore parts of its IT development programme to India, according to Town Hall whistle-blowers. STEVEN DOWNES reports The decision … Continue reading →

Posted in Capita, Croydon Council, Graham Cadle, Jo Negrini | Tagged , , , , , , | 6 Comments

The Godfather: Croydon official hired friend on £787 per day

Posted on October 24, 2017 by insidecroydon

A two-month investigation into Croydon Council’s IT operation has uncovered major concerns over procurement and payments. STEVEN DOWNES reports Croydon Council is undertaking its second internal investigation this year into the conduct of its assistant chief executive. Graham Cadle is … Continue reading →

Posted in Capita, Croydon Council, Graham Cadle, Jacqueline Harris-Baker, Jo Negrini, Nathan Elvery, Tony Newman | Tagged , , , , , , , , | 7 Comments

Crapita profits plunge even after council IT jobs move to India

Posted on September 22, 2017 by insidecroydon

Some council staff have been expressing concerns around the performance and standards of service provided by Crapita, who manage the council’s IT and phone systems. The company, which is midway through an eight-year, £73.5million “mega-deal” that was agreed by the … Continue reading →

Posted in Capita, Croydon Council | Tagged , , , | 2 Comments

Council forced to keep phone hotline in war against fly-tippers

Posted on September 17, 2016 by insidecroydon

The Labour-run council has been forced to back down from an attempt to quietly drop one of his key election manifesto promises, to provide a fly tipping hotline. Labour leader Tony Newman fought the 2014 Town Hall elections on a … Continue reading →

Posted in Capita, Crime, Croydon Council, Environment, Fly tipping, Refuse collection, Stuart Collins | Tagged , , , , , , , | 1 Comment

Council website is dull and overly complex, according to survey

Posted on September 8, 2016 by insidecroydon

Croydon’s efforts to go “online-only”, forcing residents to engage with council staff via its website rather than using a call centre, have taken a blow this week when a survey of local authorities’ digital offerings ranked Croydon 149th out of … Continue reading →

Posted in Capita, Croydon Council | Tagged , | 2 Comments

Costs mount on council’s rubbish MyCroydon app

Posted on July 8, 2015 by insidecroydon

A tech worker who carried out work on the MyCroydon app has told Inside Croydon that the company which was given the contract by the council, “is not really an ‘app developer’ or ‘software developer’. All it has done is … Continue reading →

Posted in Business, Capita, Croydon Council, Fly tipping, Graham Cadle, Phil Thomas, Refuse collection | Tagged , , , , , , , | 2 Comments

Radically pragmatic Negrini exhibits award-winning chutzpah

Posted on September 18, 2014 by insidecroydon

Nathan Elvery’s up to his old tricks. And Croydon Council looks like a shoo-in for another empty “award“, to be handed over by the council’s mates in the property market, for being “pragmatic” planners. MIPIM UK is a property developers … Continue reading →

Posted in "Hammersfield", Allders, Business, Capita, Centrale, Croydon Council, Jo Negrini, Nathan Elvery, Planning, URV, Whitgift Centre | Tagged , , , , , , , , | 3 Comments

Council claims that conduct of elections is a ‘private matter’

Posted on July 28, 2014 by insidecroydon

Croydon Council has been breaking the law to keep some details of its senior appointments secret, and it is refusing to reveal details of the new chief executive’s work in his role as the returning officer for the recent local … Continue reading →

Posted in 2014 council elections, Capita, Croydon Council, Jo Negrini, Jon Rouse, Julie Belvir, Nathan Elvery, Tony Newman | Tagged , , , , , , , , , , , | 2 Comments

Lights! Action! Candid cameras switched on at the Town Hall

Posted on July 1, 2014 by insidecroydon

STEVEN DOWNES found himself watching the first live webcast meeting of the new Croydon Council. He watched it so you didn’t have to… I nearly missed it, because I was listening to the first in the new series of I’m … Continue reading →

Posted in Bernard Weatherill House, Bishop of Croydon, Capita, Croydon Council, Local media, Maggie Mansell, Mike Fisher, Steve O'Connell, Tim Pollard, Tony Newman, Vidhi Mohan | Tagged , , , , , , , , , , | 3 Comments

Parade-ground generals fail to lead on council’s Front Line

Posted on June 29, 2014 by insidecroydon

CROYDON COMMENTARY: The lack of true, front-line service experience among some of our council’s executive officials creates fundamental problems in the management culture at the Town Hall, writes ROD DAVIES  If we are to change the nature of the council, then … Continue reading →

Posted in Capita, Community associations, Council Tax, Croydon Council, Nathan Elvery, Refuse collection, Street lighting | Tagged , , , , , , , , , , | 2 Comments

Does Croydon’s new council have much to rave about?

Posted on June 21, 2014 by insidecroydon

One month on, WALTER CRONXITE, our local elections pollster who was first to call correctly the result of the Croydon Town Hall vote, takes a look behind the scenes in Fisher’s Folly to see what changes might be in store … Continue reading →

Posted in 2014 council elections, Bernard Weatherill House, Capita, Coulsdon West, Croydon 8/8, Croydon Central, Croydon Council, Croydon Radio, Fly tipping, Gavin Barwell, Jon Rouse, Mario Creatura, Mike Fisher, Nathan Elvery, Oliver Lewis, Phil Thomas, Planning, Refuse collection, Richard Ottaway MP, Steve Reed MP, Stuart Collins, Taberner House, Tony Newman, URV, Waste incinerator | Tagged , , , , , , , , , , , , | 4 Comments

Council website offline again following Crapita handover

Posted on June 20, 2014 by insidecroydon

A brief, and easily missed, notice has appeared on the Croydon Council website. “Due to server maintenance, our online forms, My Account and About Your Area sections of the website will be unavailable on Friday (20 June) evening from 11:30pm until … Continue reading →

Posted in Capita, Croydon Council, Manju Shahul Hameed | Tagged , , | Leave a comment

Spot the difference: Crapita sponsors Labour Mayor’s banquet

Posted on June 20, 2014 by insidecroydon

STEVEN DOWNES, editor of Inside Croydon, suggests that the borough’s new council has allowed itself to be compromised by the council’s senior staff, developers and big business even before it has been in office for a month Spot the difference. … Continue reading →

Posted in "Hammersfield", 2014 council elections, Bernard Weatherill House, Business, Capita, Council Tax, Croydon Council, Environment, Fairfield Halls, Fly tipping, Julie Belvir, Manju Shahul Hameed, Mike Fisher, Nathan Elvery, Phil Thomas, Planning, Refuse collection, Steve Reed MP, Tony Newman, URV, Waste incinerator, Whitgift Centre | Tagged , , , , , , , , , , | 1 Comment

Shedding light on council multi-million contracts overdue

Posted on June 11, 2014 by insidecroydon

This website has, more than once, made the point that public services when outsourced to private companies rarely deliver equivalent service for the public, but they almost always ensure rich pickings for private profit. The shambolic hand-over of Croydon Council’s … Continue reading →

Posted in Capita, Carillion, Council Tax, Croydon Council, Libraries, Skanska, Street lighting | Tagged , , , , , , | 7 Comments

Mayor has to apologise as Crapita draws a blank for public

Posted on June 4, 2014 by insidecroydon

Virtually the first thing which Croydon’s new mayor, Councillor Manju Shahul-Hameed, was forced to do on taking office last night was to apologise to around two dozen members of the public because of the latest embarrassing council technology short-coming caused … Continue reading →

Posted in 2014 council elections, Addiscombe West, Bernard Weatherill House, Broad Green, Capita, Charity, Croydon Council, Dudley Mead, Gavin Barwell, Libraries, Manju Shahul Hameed, Margaret Mead, Mike Fisher, Nathan Elvery, Patricia Hay-Justice, Sara Bashford, Stuart Collins, Tony Newman, URV, Waste incinerator, Yvette Hopley | Tagged , , , , , , , , , , , | 14 Comments

Council website down for 10 days since Capita handover

Posted on June 2, 2014 by insidecroydon

Croydon residents attempting to use their council’s online services this morning found that the local authority’s website was “unavailable” for a 10th successive day, a “down time” that is potentially costing the council millions of pounds and creating widespread inconvenience … Continue reading →

Posted in Capita, Croydon Council, Nathan Elvery | Tagged , , , , , , , | 7 Comments