Tag Archives: LGO

Surrey, Lambeth and Bromley beat Croydon as rotten boroughs

Based on official Ombudsman figures, our council remains among the most complained about in England. But might there be a glimmer of improvement in the figures, or has our borough just been overtaken for rotteness by others? EXCLUSIVE by STEVEN … Continue reading

Posted in Adult Social Care, Children's Services, Council Tax, Croydon Council, Katherine Kerswell, Mayor Jason Perry, Planning | Tagged , , , , , , , , , , , , , , | 16 Comments

Complaints against Perry’s council on rise, Ombudsman says

CROYDON IN CRISIS: Our Town Hall reporter, KEN LEE, on another year where our council is close to the top of a league table – for most upheld complaints Katherine Kerswell, Croydon’s £204,000 per year chief executive, if she bothered … Continue reading

Posted in Adult Social Care, Bromley Council, Children's Services, Croydon Council, Housing, Katherine Kerswell, Lambeth Council, Planning, Southwark Council, Surrey, Sutton Council | Tagged , , , , , , , , , , , , , , , , , , , , | 4 Comments

IT’S OFFICIAL: Croydon still among country’s worst councils

CROYDON IN CRISIS: Four years since Katherine Kerswell was installed as Croydon’s chief executive, and figures from the Local Government Ombudsman confirm that our council is among the most complained about in England. And soon, our council might be forced … Continue reading

Posted in Adult Social Care, Children's Services, Council Tax, Croydon Council, Katherine Kerswell, Mayor Jason Perry, Planning | Tagged , , , , , , , , , , , , , , , | 12 Comments

Croydon’s council close to the top of the table – for complaints

Croydon has proved itself to be outstanding once again – but in a manner in which no local authority should ever seek to shine. A study of official complaints lodged over a six-year period, from 2016, found that of local … Continue reading

Posted in Alison Butler, Croydon Council, Jo Negrini, Tony Newman | Tagged , , , , , , , , | 1 Comment

Ombudsman orders review of Croydon’s temporary housing

A cancer patient and her four children were ‘cooped up’ in a single room throughout the covid pandemic because council officials failed to check their own temporary accommodation policy Croydon Council has been forced to pay nearly £5,000 in compensation … Continue reading

Posted in Children's Services, Croydon Council, Housing | Tagged , , , , , , , | 3 Comments

After covid suspension, Ombudsman reopens for business

Council CEO Jo Negrini’s three-month amnesty from having complaints submitted about her authority to the Local Government and Social Care Ombudsman is over. The Ombudsman is pretty much the only recourse that remains to residents of the borough if they … Continue reading

Posted in Adult Social Care, Children's Services, Croydon Council, Jo Negrini, Planning | Tagged , , , , , | 1 Comment

Man’s ‘life-threatening’ condition ignored by housing team

Another week, and yet another very critical judgement of Croydon Council passed down from the Local Government Ombudsman. An LGO report has been made public which criticises Croydon Council for failing to take into account a man’s life-threatening health conditions … Continue reading

Posted in Croydon Council, Health, Housing, Jo Negrini | Tagged , , , , , | 1 Comment