Tag Archives: Local Government Ombudsman

After covid suspension, Ombudsman reopens for business

Council CEO Jo Negrini’s three-month amnesty from having complaints submitted about her authority to the Local Government and Social Care Ombudsman is over. The Ombudsman is pretty much the only recourse that remains to residents of the borough if they … Continue reading

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Posted in Adult Social Care, Children's Services, Croydon Council, Jo Negrini, Planning | Tagged , , , , , | 1 Comment

Negrini used council funds to cover-up record of complaints

The council’s £220,000 per year chief executive has taken to issuing tax-funded spin and lies about her organisation’s poor performance, after the Local Government Ombudsman issued its annual report that showed more complaints upheld against Croydon than any other London … Continue reading

Posted in Children's Services, Croydon Council, Jo Negrini | Tagged , , , , , | 2 Comments

Official figures show Croydon is capital’s worst for complaints

Our Town Hall reporter, KEN LEE, crunches some numbers and finds that according to the annual report from the Local Government Ombudsman, our council does not compare well, however you dress it up Official figures from the Local Government Ombudsman … Continue reading

Posted in Adult Social Care, Bromley Council, Children's Services, Croydon Council, Education, Jo Negrini, Lambeth Council, Merton, Planning, SEND, Southwark Council, Sutton Council, TfL, Tony Newman | Tagged , , , , , , , , , , , , , , , | 2 Comments

Council’s sorry performance after Ombudsman’s dozen rulings

One reason that rulings by the Local Government Ombudsman against local authorities, such as Croydon, attract so little attention is that the Ombudsman’s office never insists that the offending councils should publish the findings in full on their own website. … Continue reading

Posted in Alisa Flemming, Children's Services, Croydon Council, Education, Robert Henderson, Schools, SEND | Tagged , , , , , , | 1 Comment

After years of complaints, council escapes with an apology

12. That’s the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. It is a tally of incompetence, ineptitude and maladministration which should … Continue reading

Posted in Croydon Council, Jo Negrini, Paul Scott, Pete Smith, Planning | Tagged , , , , , , | Leave a comment

Ombudsman rules against council over unsafe housing case

Croydon Council has now received EIGHT rulings against it from the Local Government  Ombudsman so far this year – a rate of two per month for failings in children’s services, adult social care, education, housing or planning. The latest case, … Continue reading

Posted in Croydon Council, Housing | Tagged , , , , | Leave a comment

Council continues in its cover-up of Ombudsman’s rulings

Here’s something else you won’t read on Croydon Council’s website. The council press office – funded with an annual budget of at least £500,000 of public money – today issued at least its second press release  to publicise the attention-seeking … Continue reading

Posted in Alison Butler, Croydon Council, Housing, Jo Negrini, Tony Newman | Tagged , , , , , , | Leave a comment

Ombudsman finds systemic problems with adult social care

“It’s no longer just one-off mistakes; we’re seeing problems with systems, policies and the way procedures are being applied…” That’s the view of Michael King, the Local Government Ombudsman, as he has today published his office’s annual review of adult … Continue reading

Posted in Adult Social Care, Croydon Council | Tagged , , | Leave a comment

Man’s ‘life-threatening’ condition ignored by housing team

Another week, and yet another very critical judgement of Croydon Council passed down from the Local Government Ombudsman. An LGO report has been made public which criticises Croydon Council for failing to take into account a man’s life-threatening health conditions … Continue reading

Posted in Croydon Council, Health, Housing, Jo Negrini | Tagged , , , , , | 1 Comment

Ombudsman annual report strongly critical of Negrini’s council

Jo Negrini, the council’s £200,000 per year chief executive, this week returned from holiday to her office on the ninth floor of Fisher’s Folly to find on her desk some excoriating criticism of how her organisation handles residents’ complaints. And … Continue reading

Posted in Adult Social Care, Children's Services, Croydon Council, Jo Negrini | Tagged , , , | 5 Comments

Council’s ‘Rottweiler behaviour’ sent carer to brink of suicide

CROYDON COMMENTARY: Last week, we reported how the Local Government Ombudsman had found “a catalogue of unacceptable failings by London Borough of Croydon, which has left a family stretched to breaking point”. Here, in a shocking criticism of the way … Continue reading

Posted in Adult Social Care, Croydon Council, Education, Youth Services | Tagged , , , , , | 1 Comment

Ombudsman Doc Martin puts the boot into Croydon’s record

Croydon Council was subject to 109 formal complaints in 2012-2013 – nearly 40 per cent worse than the average level of complaints filed on London boroughs, according to a report from the Local Government Ombudsman. The figures were contained in … Continue reading

Posted in Croydon Council, Nathan Elvery | Tagged , , , , , , , | Leave a comment

Trebles all round? Croydon return pot-less from awards

Four tables booked at a five-star West End hotel. Around 40 councillors and council staff attending. Something like £28,000 spent on a night’s gala dinner, booze and jollity. And not a single award won. That is the summary of this … Continue reading

Posted in Council Tax, Croydon Council, Hayley Lewis, John Laing Integrated Services, Libraries, Nathan Elvery, URV | Tagged , , , , , , , | Leave a comment

Council takes four tables at awards – against Pickles’ advice

Around 40 Conservative councillors, senior Croydon Council officials and their chums will be attending the annual binge of champagne-swilling and back-slapping at a five-star West End hotel next month that is the Local Government Chronicle Awards, all at a cost … Continue reading

Posted in Croydon Council, Hayley Lewis, John Laing Integrated Services, Libraries, Mike Fisher, URV | Tagged , , , , , , , | 1 Comment

Aww diddums: Dudley’s hard done by over housing criticisms

CROYDON’S UNCARING COUNCIL (part 94): As first reported by Inside Croydon, our council has been roundly criticised by the Local Government Ombudsman  over its callous treatment of the homeless. Now Dudley Mead, the councillor responsible for housing, has responded. While … Continue reading

Posted in Croydon Council, Dudley Mead, Housing, Margaret Mead, Property | Tagged , , , , , , , | 3 Comments

Croydon found guilty of “maladminstration causing injustice”

The Local Government Ombudsman has ruled against Croydon Council today in the case of a young mother and her three children who were left waiting by the borough’s housing department for 10 months. The independent body found Croydon Council responsible … Continue reading

Posted in Croydon Council, Dudley Mead, Hannah Miller, Housing | Tagged , , , , , , , | Leave a comment

Bad-tempered Fisher email could lead to formal complaint

Mike Fisher, leader of the Conservative group which controls Croydon Council, could face a complaint to the Local Government Ombudsman following a ill-tempered email to a member of the public. Yesterday, Fisher was sent a brief email from Pravin Shah, … Continue reading

Posted in Mike Fisher, Shirley | Tagged , , , , , , , | 2 Comments

Council to close New Addington library in September

Inside Croydon has received reports that staff at the Croydon Adult Learning And Training – CALAT – in New Addington have been told that the planned move of the local library into their building will take place in September. The … Continue reading

Posted in CALAT, Carole Bonner, Croydon Central, Croydon Council, Education, Fieldway, George Ayres, Libraries, New Addington, Simon Hall, Youth Services | Tagged , , , , , | 4 Comments

Library campaign invokes Lord Denning in official complaint

Library campaigners in Croydon are considering filing a maladministration complaint to the Local Government Ombudsman over Councillor Sara Bashford’s handling of the borough’s libraries. They will claim that Bashford, Conservative councillor for Selsdon and Ballards, deliberately misled the council cabinet … Continue reading

Posted in Croydon Central, Croydon Council, Education, Gavin Barwell, Libraries, London-wide issues, Sara Bashford | Tagged , , , , , , , | 7 Comments

Complaints? We’ve had a few, then again, too few to mention

Croydon Council experienced a 150 per cent increase in complaints to the Local Government Ombudsman last year, but tonight has tabled a report that recommends a pat on the back for Nathan Elvery, Sara Bashford and Dudley Mead Taberner House’s … Continue reading

Posted in Croydon Council, Dudley Mead, Eddy Arram, Hayley Lewis, Nathan Elvery, Sara Bashford, Timothy Godfrey | Tagged , , , , | 9 Comments

Rouse calls inquiry into corruption allegations on Higher Drive

Jon Rouse, the chief executive of Croydon Council, has been forced to call an internal inquiry into the handling of the planning process of a controversial scheme in the south of the borough. Rouse, who has never been known to … Continue reading

Posted in Croydon Council, Croydon South, Kenley, Planning, Purley, Richard Ottaway MP, Steve O'Connell | Tagged , , , , , , , | 1 Comment

People Power III: more from the Higher Drive front line

More on the battle between ordinary residents of a suburban street in Kenley, and the ruthless ambition of a millionaire developer, who is literally bulldozing his way through the planning regulations. Further to last week’s update, residents have received a … Continue reading

Posted in Croydon South, Kenley, Planning, Purley | Tagged , , , , , , , | Leave a comment

Councillor complains over prejudiced parking scheme

Tuesday night’s meeting of the council’s traffic management committee looks like being a more interesting encounter than usual, as the Conservative-dominated policy group will assemble having been accused of prejudicing its latest “consultation” on ramping up the restrictions for residents, … Continue reading

Posted in Alison Butler, Broad Green, Coulsdon, Mayday Hospital, Norbury, Parking, Phil Thomas, Thornton Heath | Tagged , , , , | Leave a comment