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Tag Archives: Local Government Ombudsman
Surrey, Lambeth and Bromley beat Croydon as rotten boroughs
Based on official Ombudsman figures, our council remains among the most complained about in England. But might there be a glimmer of improvement in the figures, or has our borough just been overtaken for rotteness by others? EXCLUSIVE by STEVEN … Continue reading
Posted in Adult Social Care, Children's Services, Council Tax, Croydon Council, Katherine Kerswell, Mayor Jason Perry, Planning
Tagged Amerdeep Somal, Bromley Council, Conservative, Council Tax, Croydon, Croydon Council, Katherine Kerswell, Lambeth council, LGO, Local Government Ombudsman, London, London Borough of Croydon, Mayor Jason Perry, Surrey County Council, Tory
16 Comments
Council told to ‘get a grasp’ over repeat homelessness failures
Ombudsman issues withering criticism of Croydon’s failing council: ‘Sadly this is not an isolated case in the borough’ Mayor Jason Perry’s council has been chastised again by the Ombudsman over its mistreatment of one of the borough’s most vulnerable residents … Continue reading
Posted in Adult Social Care, Commissioners, Croydon Council, Housing, Improvement Board, Katherine Kerswell, Mayor Jason Perry, Stabilisation Plan
Tagged Amerdeep Somal, Conservative, Council Tax, Croydon, Croydon Council, homeless, Homelessness, Jim McMahon, Katherine Kerswell, Local Government Ombudsman, London Borough of Croydon, Mayor Jason Perry, MHCLG, Ministry of Housing Communities and Local Government, Ombudsman, Tory
9 Comments
Complaints against Perry’s council on rise, Ombudsman says
CROYDON IN CRISIS: Our Town Hall reporter, KEN LEE, on another year where our council is close to the top of a league table – for most upheld complaints Katherine Kerswell, Croydon’s £204,000 per year chief executive, if she bothered … Continue reading
Posted in Adult Social Care, Bromley Council, Children's Services, Croydon Council, Housing, Katherine Kerswell, Lambeth Council, Planning, Southwark Council, Surrey, Sutton Council
Tagged Amerdeep Somal, Bromley, Children's Care, Conservative, Croydon, Croydon Council, Housing, Katherine Kerswell, Lambeth, LGO, Local Government and Social Care Ombudsman, Local Government Ombudsman, London Borough of Croydon, Mayor Jason Perry, Ombudsman, Planning, social care, Southwark, Surrey County Council, Sutton, Tory
4 Comments
Woman broke her back after Croydon Council cut her care aid
The Local Government Ombudsman has ordered the council to pay a resident thousands of pounds in compensation and issue a proper apology A woman fractured her spine using a bed-turning aid installed by the NHS which Croydon Council thought could … Continue reading
IT’S OFFICIAL: Croydon still among country’s worst councils
CROYDON IN CRISIS: Four years since Katherine Kerswell was installed as Croydon’s chief executive, and figures from the Local Government Ombudsman confirm that our council is among the most complained about in England. And soon, our council might be forced … Continue reading
Posted in Adult Social Care, Children's Services, Council Tax, Croydon Council, Katherine Kerswell, Mayor Jason Perry, Planning
Tagged Amerdeep Somal, Bromley Council, Conservative, Council Tax, Croydon, Croydon Council, Jo Negrini, Katherine Kerswell, Lambeth council, LGO, Local Government Ombudsman, London, London Borough of Croydon, Mayor Jason Perry, Surrey County Council, Tory
12 Comments
Poor councils make bad situations worse says Ombudsman
People who have been treated poorly by their local council are all too often having their situations made worse when their council delays putting things right. That’s the view of the Local Government Ombudsman in her annual review of all … Continue reading
Posted in Adult Social Care, Bromley Council, Children's Services, Croydon Council, Lambeth Council, Merton, SEND, Southwark Council, Sutton Council
Tagged Bromley, Croydon, Croydon Council, Housing, Lambeth, Local Government Ombudsman, London, London Borough of Croydon, Merton, Ombudsman, SEND, Southwark, Sutton
2 Comments
‘Too often councils are failing in their duties’ on homelessness
Two-thirds of all upheld complaints to the Local Government Ombudsman about homelessness involve local authorities in London, including Croydon, according to a report published today. “Too often we are finding councils at fault,” Ombudsman Michael King said today in releasing … Continue reading
Ombudsman orders urgent review of council’s housing policies
Retired lawyer and former councillor JERRY FITZPATRICK on a breakthrough ruling for those on Croydon’s housing register with special medical needs In an important and hard-hitting decision, the Local Government Ombudsman has required Croydon Council to undertake a thorough review … Continue reading
Surrey council fined £7,400 over failures for boy with SEND
Croydon is not the only local authority in trouble. Tory-run Surrey County Council has been criticised by the Local Government Ombudsman after a second investigation into its failures to properly support a young boy with special educational needs. The Ombudsman … Continue reading
Ombudsman finds council put 4-year-old at risk of gang crime
CROYDON IN CRISIS: In the latest adverse finding against Croydon Council, in a case that stretches back seven years, a young mother was ‘left to live in fear’ after she was subjected to threats at gun-point and her appeals to … Continue reading
Croydon’s council close to the top of the table – for complaints
Croydon has proved itself to be outstanding once again – but in a manner in which no local authority should ever seek to shine. A study of official complaints lodged over a six-year period, from 2016, found that of local … Continue reading
Council ordered to pay £2,800 over homeless nightmare
Ombudsman discovers Croydon has 27 families in temporary B&B accommodation for longer than the six-week legal limit Croydon Council’s housing department, already under critical scrutiny in the aftermath of the Regina Road scandal, has been ordered to pay a mother … Continue reading
Posted in Croydon Council, Housing
Tagged Croydon, Croydon Council, Housing, Local Government Ombudsman, Ombudsman, Temporary accommodation
7 Comments
Two ombudsmen issue ruling against council and health bodies
A young woman with serious mental health issues was ‘cast adrift by the organisations who should have helped her, over many years’, says a damning set of findings. ‘The situation is not unique,’ according to senior official Two separate ombudsman … Continue reading
Posted in Croydon CCG, Croydon Council, Health
Tagged Croydon, Croydon Council, LGSCO, Local Government and Social Care Ombudsman, Local Government Ombudsman, Michael King, NHS South West London Clinical Commissioning Group, NHS South West London Integrated Care Board, Ombudsman, Parliamentary and Health Service Ombudsman, PHSO, Rob Behrens, South London and Maudsley NHS Trust
3 Comments
Planning department judged ‘at fault’ over boundary dispute
Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. Just another episode in the regular shambles at Fisher’s Folly Another day, another ruling from the Local Government Ombudsman … Continue reading
Ombudsman finds council caused ‘crisis’ for man with autism
The Local Government Ombudsman has found that Croydon Council failed to provide adequate support for a man with autism, causing a “crisis” for him and his family. The man’s mother claimed that the council’s lack of proper action led to … Continue reading
Council ‘too quick to pass the buck’ over child abuse claims
Local Government Ombudsman orders Croydon to conduct an audit of child sexual abuse cases going back three years, after the authority’s response to a draft report ‘suggests wider systemic issues’ Croydon’s children’s services department may have “systemic” errors, according to … Continue reading
‘Startling’ findings in Ombudsman report on children in care
CROYDON IN CRISIS: The council’s dilemma over cutting funding to the children’s services department has been highlighted by a report which says that youngsters in care are being let down by local authorities A report published by the Local Government … Continue reading
After covid suspension, Ombudsman reopens for business
Council CEO Jo Negrini’s three-month amnesty from having complaints submitted about her authority to the Local Government and Social Care Ombudsman is over. The Ombudsman is pretty much the only recourse that remains to residents of the borough if they … Continue reading
Negrini used council funds to cover-up record of complaints
The council’s £220,000 per year chief executive has taken to issuing tax-funded spin and lies about her organisation’s poor performance, after the Local Government Ombudsman issued its annual report that showed more complaints upheld against Croydon than any other London … Continue reading
Official figures show Croydon is capital’s worst for complaints
Our Town Hall reporter, KEN LEE, crunches some numbers and finds that according to the annual report from the Local Government Ombudsman, our council does not compare well, however you dress it up Official figures from the Local Government Ombudsman … Continue reading
Posted in Adult Social Care, Bromley Council, Children's Services, Croydon Council, Education, Jo Negrini, Lambeth Council, Merton, Planning, SEND, Southwark Council, Sutton Council, TfL, Tony Newman
Tagged Bromley, Conservative, Croydon Council, Haringey, Jo Negrini, Labour, Lambeth, Liberal Democrats, Local Government Ombudsman, London, London Borough of Croydon, Merton, Ombudsman, Southwark, Sutton, Tory
2 Comments
Council’s sorry performance after Ombudsman’s dozen rulings
One reason that rulings by the Local Government Ombudsman against local authorities, such as Croydon, attract so little attention is that the Ombudsman’s office never insists that the offending councils should publish the findings in full on their own website. … Continue reading
After years of complaints, council escapes with an apology
12. That’s the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. It is a tally of incompetence, ineptitude and maladministration which should … Continue reading
Ombudsman rules against council over unsafe housing case
Croydon Council has now received EIGHT rulings against it from the Local Government Ombudsman so far this year – a rate of two per month for failings in children’s services, adult social care, education, housing or planning. The latest case, … Continue reading
Posted in Croydon Council, Housing
Tagged Croydon, Croydon Council, Labour, Local Government Ombudsman, London Borough of Croydon
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Council continues in its cover-up of Ombudsman’s rulings
Here’s something else you won’t read on Croydon Council’s website. The council press office – funded with an annual budget of at least £500,000 of public money – today issued at least its second press release to publicise the attention-seeking … Continue reading
Ombudsman finds systemic problems with adult social care
“It’s no longer just one-off mistakes; we’re seeing problems with systems, policies and the way procedures are being applied…” That’s the view of Michael King, the Local Government Ombudsman, as he has today published his office’s annual review of adult … Continue reading
